Privacy Policy


Last Updated: May 21, 2013

Quest Analytics respects your privacy. This Online Privacy Policy describes our privacy practices and we welcome your feedback about this Online Privacy Policy. If you have questions or complaints regarding our privacy practices, please contact us at contact@questanalytics.com. By entering personally identifiable information on any of our web sites, you consent to the collection, use, and disclosure of information in accordance with the terms of this privacy policy.

1. Why is my information needed?
Some elements of Quest Analytics' products are web based. Because of this, they may require the use of first and last names, company name, street address, email address and phone number. At a minimum, we may require such necessary information during the registration process.

2. What information does Quest Analytics collect and how is it used?
PERSONAL INFORMATION: We collect personal information from users through our site when a user registers online for a conference or webinar or when a user requests information about our products. We may use the information to contact you regarding Quest Analytics’ products and services. Your email address may be used to send you periodic product newsletters, offers and usage tips from Quest Analytics. You can opt out of promotional emails at any time, but will still receive communications such as receipts, confirmation emails and customer service updates that are considered necessary to provide proper service to you. We use the information collected to deliver and improve services, update our records, communicate with you about products, updates and services, personalize and improve your experience, and generally maintain your accounts with us. We will retain your information for as long as your account is active, as needed to provide you services, to communicate with you about services and products, to comply with our legal obligations, resolve disputes, and enforce our agreements.

PAYMENT INFORMATION: Quest Analytics does not directly collect or store any information related to credit card payments. These services are provided by our banking integration partners. For example, when registering for a conference, you will be directed to a payment processing web page hosted on our banking partner's website. At no time is Quest Analytics ever in possession of your payment-related information.

SESSION RECORDS: To maintain our quality of service and to assist in the analysis of product performance, Quest Analytics may also collect certain standard information about your computer for security and identification purposes. This information may include: IP addresses, domain names, access times, browser type and browser version, cookies, and other unique identifying information of machines that have our software downloaded and installed on them. This information is used for the operation of the service, to identify and protect our customers and to control unauthorized use or abuse of our services.

SURVEYS: In addition to required user information, we may conduct surveys and ask users to volunteer demographic information to be used on an aggregate basis for internal market research and product development. We use such information to better focus our product and personalize the scope of services offered to each individual user.

TESTIMONIALS: We may post publicly available testimonials we receive to our web site, provided we have obtained your permission to do so beforehand. If you wish to have your testimonial removed, you can contact us via one of the methods listed in this Online Privacy Policy.

COOKIES: We may use cookies to collect and track information and to improve our service. A cookie is a small data file that certain websites write to your hard drive when you visit them. You can use your browser settings to instruct your browser to stop accepting cookies or to prompt you before accepting a cookie from the websites you visit. If you do not accept cookies you may not be able to use all portions of the Site or all of the functionality of Quest Analytics' products and services.

WEB ANALYTICS: We continuously improve our Site and utilize different third party web analytical tools to help us do so. We are interested in how visitors use our Site, our desktop tools, what they like and dislike, and where they have problems. We may use information such as IP addresses to determine the general geographic areas of our visitors, but this information is not correlated to personal information about individual users. These tools may gather data such as what browser a person uses, what operating systems are used, what is downloaded and what content, products and services are reviewed when visiting our Site. This information is used solely to assist in maintaining a more effective and useful Site for our customers. We, or our third-party service providers acting on our behalf, collect and track information including aggregate traffic patterns, domain names, browser types, MIME types and web pages visited before coming to our Site. To increase functionality and enhance your user experience, this information may sometimes be correlated with personal information about individual users.

3. Does Quest Analytics share this information?
Your privacy is very important to us. Therefore, we do not sell or otherwise disclose any personal information we obtain through the Site to third parties, except as described here.

We may share certain personal information we collect about you with our service providers who perform functions on our behalf. Examples include processing credit card payments and analyzing web site utilization data for customer service. These service providers are not authorized by us to use or disclose personal information except as needed to perform their functions or comply with legal requirements, and they may not use it for any other purpose. Further, they must process the personal information in accordance with this Online Privacy Policy.

We reserve the right to transfer any information we have about you in the event we sell or transfer all or a portion of our business or assets (including in the event of a reorganization, dissolution or liquidation). We also reserve the right to disclose your personal information as required by law or legal process, in response to a request by law enforcement authorities, when we believe that disclosure is necessary or appropriate to protect our rights or to prevent physical harm or financial loss, or in connection with an investigation of suspected or actual illegal activity.

This Site may contain links to other websites that are not owned or controlled by Quest Analytics. The linked websites may have their own privacy policies which we suggest you review. To the extent such websites are not owned or controlled by Quest Analytics; we are not responsible for the websites content or privacy practices, or for any use of the websites.

4. How does Quest Analytics protect my information from loss, misuse or alteration?
Quest Analytics uses industry-standard administrative, technical and physical safeguards to protect against accidental, unlawful or unauthorized destruction, loss, alteration, access, disclosure or use of your personal information. When you enter sensitive information (such as a credit card number) on order forms hosted by our banking partners, the transmission of that information is encrypted using secure socket layer technology (SSL). Please note that no method of transmission over the Internet, or method of electronic storage, is 100% secure. Therefore, we cannot guarantee its absolute security.

5. How can I review, correct, update or delete my personal information?
If you wish to change, review or request the removal of your personal information, contact us by email at contact@questanalytics.com or by calling 920.739.4552.

6. How can I opt out of the collection, use and distribution of my information?
If you no longer wish to receive our electronic newsletters or promotional communications, you may opt out of receiving them by following the unsubscribe instructions provided in the email message you received. You also may contact us by email at contact@questanalytics.com or by calling 920.739.4552.

7. Notification of Privacy Policy Changes
From time to time, and without prior notice to you, Quest Analytics may update this Online Privacy Policy to reflect changes in our personal information practices. We will post the updated version on this page and indicate at the top of the Online Privacy Policy when it was most recently updated. We encourage you to periodically review this page for the latest information on our privacy practices.