Becker’s Healthcare Webinar: AI Is a How, Not a Why, Rethinking Product Strategy for Health Plans

Ask a health plan executive what they want AI to do, and they’ll usually answer with a goal, faster credentialing, cleaner directories, fewer complaints. But AI isn’t the goal. It’s one way to get there, and for most of what a health plan needs to do, it’s not even always the right way.

In this session,  we’ll talk through a simple discipline for telling the difference of when AI creates new problems worth solving, when it just helps you do existing work better, and when it unblocks something you couldn’t have attempted before. Along the way, we will get into why good AI output depends entirely on good underlying data, and why sometimes the right answer to a technology gap is to build the missing piece yourself rather than force a workaround.

You’ll learn:

• A practical way to tell whether AI is actually the right tool for a given problem, or just the assumed one
• Where AI has genuinely unblocked things that used to be infeasible for health plan network teams, and where it mostly just creates new problems to manage
• Why the data underneath an AI feature matters more than the model, and what that means for what to build versus what to buy