FAQs: No Surprises Act
Protecting Patients and Improving the Accuracy of Provider Directory Information
The No Surprises Act is a federal law that seeks to protect patients from receiving unexpected medical bills, commonly known as “surprise bills.” One key section of the act—Protecting Patients and Improving the Accuracy of Provider Directory Information—requires health plans, providers, and facilities to work together to keep provider directories accurate.
Along with these requirements come additional responsibilities—and questions about them. That’s why this FAQ is here: to simplify the details and help you understand what’s required to stay compliant.
What’s Inside the FAQ?
- Health Plan Responsibilities: Learn what health plans must do to fulfill the Provider Directory Verification requirements.
- Provider and Facility Responsibilities: Understand the specific obligations providers and facilities have in maintaining accurate directory information.
- Best Practices and Compliance Tips: Discover strategies to stay compliant, streamline processes, and avoid potential penalties.
Related Provider Directory Accuracy Resources
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