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The Road to Telemedicine:


Telemedicine is rapidly changing healthcare. How does this impact the way health plans ensure access to care?

This four-part series examines the state of telemedicine in America, the journey that brought us here, and the road that lies ahead. Over the course of this series, we will examine the following:

  1. Before there was COVID, there was telemedicine
  2. The COVID Effect: Will It Last?
  3. Telemedicine Today: What’s Happening?
  4. Telemedicine Tomorrow: What’s Coming?

Ultimately, we seek to answer the question, are we there yet? If not, when?

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Providers Were Resistant To Adoption

The vast majority of doctors had no desire to practice telemedicine—and for a good reason: Physician training is based on providing a hands-on exam to establish a diagnosis. Understand three ways we can help resolve problem.

From Science Fiction To Functional Reality

COVID-19 has demanded unprecedented levels of care and social distancing, a healthcare system stretched to the breaking point and near-universal adoption of remote working methods and technologies. Read about it’s effects and where we are headed.

Patients Don’t Want It—Or Don’t Know It

Prior to the pandemic, most studies showed that the public still had little awareness of telemedicine and even lower utilization. See what a surge in telemedicine usage means to your plan.



Quest Analytics is your one-stop shop to help you prepare for the new Provider Directory Information and Provider Requirements, listed in the No Surprises Act – Protecting Patients and Improving the Accuracy of the Provider Directory Information. Explore our No Surprises Act Resource Center to stay up-to-date on the provider directory verification requirements, find preparation guides and videos to help you develop a strategic plan to meet deadlines, and learn about the solutions that can get you there quickly.

Deliver on tomorrow’s goals by planning today

We are committed to assisting our customers in their quest for accurate provider directories and adequate health networks that maintain appropriate access to care for your members.

Schedule a consultative session with one of our network management experts to discuss and determine your strategy.

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