Quest Enterprise ServicesTM (QESTM)


Streamline Network Adequacy Exception Requests

A New Way to Manage Network Adequacy Exceptions

Getting a network adequacy exception request accepted is no walk in the park. This can be true whether you’re submitting to the Centers for Medicare & Medicaid Services (CMS) or a State Regulator. Often, finding and organizing all the information you need to complete the Exception Request templates can take hours to days. Until now.

Expedite Your Process.
Enhance Your Exception Narrative.

The Quest Enterprise ServicesTM Exceptions Package automates and simplifies your network adequacy exception request process for CMS or the State, leaving you with more time to focus on other priorities. With the advanced features—Zip Summary, Next Closest Provider, Next Closest Prospect Provider, and Verified Sources—you’ll be able to quickly gather network, membership and market insight to create a more complete and thorough explanation for your network adequacy exception request. In some cases, you could potentially remove the need for a network adequacy exception request altogether! You’ll also be able to easily communicate key information about your providers and network adequacy exceptions—all in one place, through a convenient, all-inclusive solution that’s accessible 24/7. Now, your team has a one-stop shop for monitoring network progress, reviewing data and making strategic decisions.
Case study about Quest Enterprise Services Exceptions Package
Discover how one health plan uses the Quest Enterprise ServicesTM Exceptions Package to reduce, expedite and enhance their network exception requests.


Your Quest Analytics Consultants are there for you as an excellent resource to help guide your team through the process and suggested write-ups.

Zip Code Summary

Quickly identify where the network adequacy Pass/Fail is occurring at the zip code level, within the county. You’ll easily see the percentage of members who are with and without access.

Next Closest Network Provider

When submitting an exception to regulators, you must provide information on which providers beneficiaries can see if they have to travel outside the standard requirements. Ultimately, regulators are looking to determine the next closest provider for the beneficiaries without access. The Next Closest Network Provider feature shows you the distance and/or time to the next closest in-network provider when network providers are not available within the regulatory requirements.

Next Closest Market | Prospect Provider

Sometimes the next closest provider is not in-network. With the Next Closest Market | Prospect Provider feature, you’ll quickly and easily identify which Market or Prospect providers are closer than network providers for the census or members that do not have access within the regulatory requirements.

Sources List

When using Market or Prospect providers in your exception request, you need to indicate which sources you’ve used to identify their information. QES Exceptions Package allows you to simply select your sources from a drop-down list and then export it for the required form. Further making it easier than ever to compile the information needed for your exception.

Track, Manage and Report Exceptions, All In One Place

The easiest way to tackle exceptions is to manage them all in one place. With the QES Exceptions Package, you can enter and track all the key information as you move through the network adequacy exception process of:

  • Pending
  • Submitted
  • Approved | Denied
  • Appealed


Have questions about your exception request? There’s no need to wait – we can help!

Schedule a consultative session with one of our network management experts to discuss and determine your strategy.

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