Provider data accuracy is the cornerstone of outstanding patient care, streamlined operations, and regulatory compliance. Despite its critical importance, the healthcare industry often encounters a formidable obstacle: obtaining timely responses from practitioners for data verification. Busy schedules, administrative overloads, and the sheer complexity of data management often result in delayed responses from practitioners. Overcoming this challenge requires a strategic blend of technology, communication, and innovative practices to drive active practitioner participation.
Strategy #1: Tailor Your Engagement Efforts to Practice Size
Understanding that each practice operates with unique preferences, procedures, and workflows is pivotal. By tailoring engagement efforts to the size of the practice, the process becomes more appealing and user-friendly, significantly boosting the chances of receiving prompt responses.
We recommend classifying attestation efforts into two categories:
Attestation Approach #1:
Solo Practitioners and Small Practices
Simplify data verification and updates with an online portal for attestors to access the most up-to-date information. In your communications, direct practitioners to this portal, where they can verify and update data in just a few clicks. Such a straightforward approach reduces the workload for practitioners and office managers, making it more likely for them to respond in a timely manner.
Attestation Approach #2:
Large Group Practices and Health Systems
With most practices managing between 15 to 20 health plan contracts, the task of updating data for each can be overwhelming. Streamline this process by requesting roster submissions. This approach reduces complexity and administrative burden. It enables quicker updates and enhances the overall provider attestation process, ultimately increasing provider engagement for timely attestations.
How to Simplify Provider Verification for Health Plans
Steve Slaton, VP of Product Management at Quest Analytics, shares best practices to enhance provider data accuracy and outreach efforts. He offers expert tips for improving verification efforts and incentivizing provider participation, making it easier for practitioners and specialists to verify their information.
Strategy #2: Disseminate Updates to Health Plans
One major challenge for healthcare practitioners is the time and effort required to verify and update data across multiple health plans. Implementing an efficient data dissemination method can greatly alleviate this burden.
For example, Quest Enterprise Services® (QES®) Accuracy, offers an innovative and effective approach for this situation. Practitioners can update their information in one location, Quest Analytics BetterDoctor®. QES Accuracy then distributes the updates to participating health plans.
The benefits are twofold:
- For Practitioners: Quicker data verification responses, saving valuable time.
- For Health Plans: Timely receipt of updates without necessitating additional outreach efforts.
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Strategy #3: Use Multiple Communication Channels
Healthcare practitioners and offices have diverse communication preferences, from traditional to digital. A multi-channel approach—incorporating service location emails, faxes, phone calls, and traditional mail—caters to this diversity.
Our analysis reveals that location emails and faxes generate the highest response rates, yet all channels play a critical role.
By identifying and prioritizing the most effective methods, you can elevate response rates and facilitate smoother attestation processes.
Tip: Maximize your outreach impact by capturing the right metrics to ensure compliance and drive your provider data accuracy efforts. Discover the essential insights in Key Provider Outreach and Verification Metrics for Successful Provider Directory Audits.
The Path to Attestation Success
Adopting these three proven strategies can improve timely data updates. By offering a tailored approach, disseminating provider data updates, and using multiple communication channels, healthcare practitioners and office managers can easily verify and update information.
Discover how QES® Accuracy enhances healthcare data by validating and updating provider details in real-time, ensuring precision and reliability through dynamic methodologies.
Get started today! Contact us now to learn how we can assist you in achieving more efficient and reliable data updates.
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